Privacy

Because we value our own privacy as well as yours, we do not publish any contact details here. We do, however provide a contact form here that you can use, which will respond with our email details.

Alternatively, you can use the details from our company registration number (12201125) to obtain contact details.

We apologise for being so reticent with public contact information, but the huge amounts of unsolicited mail, spam, calls, texts etc. is neither cost effective nor environmentally friendly.

We collect or use the following personal information for research or archiving purposes:

• Names and contact details.
• Addresses.
• Website and app user journey information.

We may collect or use the following personal information to comply with legal requirements:

• Names.
• Contact details.
• Any other personal information required to comply with legal obligations.

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you You can read more about this right here.
• Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact form defined at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for research or archiving purposes:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information to comply with legal requirements:

• Legitimate interests - we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • interest in the visitor demographic

• Directly from yourself
• Publicly available resources

If you have used our services we would like to maintain your records for the distribution of any updates, support or other legitimate purposes.

If you have only ever signed up for information we will contact you after 30 months to request permission to maintain your records for a similar period, and 30 months thereafter. If no response is received, it will be considered to be affirmative.

You can opt out at any time.

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details in the appropriate section of this privacy notice.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint