Tech support for all projects come with the basic package for the first 12 months. You will be provided with the option to renew, but we will not hound you about it nor will we abandon you in your time of need if you decide not to renew, though we reserve the right to review this on a regular basis. Ad hoc support will only be provided on receipt of a purchase order.
- Office hours.
- Response within 24 hours.
- Installation and setup.
- Commissioning.
- Security patches.
- Standard operating documentation.
- Ticketless support.
- 24/5
- Response within 8 hours.
- Installation and setup.
- Commissioning.
- Security patches.
- Standard operating documentation.
- User guidance.
- Ticketless support.
- 24/5
- Response within 2 hours.
- Installation and setup.
- Commissioning.
- Security patches.
- Standard operating documentation.
- User guidance.
- Private training sessions.
- Migration assistance in the event of server or OS upgrades.
- Ticketless support.
- 24/7
- Response within 2 hours.
- Installation and setup.
- Commissioning.
- Security patches.
- Standard operating documentation.
- User guidance.
- Private on site training sessions.
- Migration assistance in the event of server or OS upgrades.
- Ticketless support.
- Escalation management.
- Free software updates.
We will contact you to discuss renewals, however if a renewal or amendment outside this period, please contact us here.