Telephony
We have a very talented and experienced communications resource that can help with consultations for support, upgrades and help with the best solution shaped to your budget.
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Platform Management
Provide unbiased advice and best practice for implementation and configuration.
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System review
Review of configuration such as Interactive Voice Repsone (IVR) hold music, Management Information (MI) reporting review of daily business tasks to improve efficiency and cost reductions. Maintenance costs and service level adherence review. Ensure suppliers provide expected requirements.
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Avaya Aura Support
Remote support, relocation and amendments.
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Mitel Support
Remote support, relocation and amendments.
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Supplier Evaluation
Complete third party contract and supplier evaluation with a view to cost reduction. Including Session Initiation Protocol) SIP and non-geographic provider analysis.
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PCI DTMF
Provide secure over the phone payment solutions helping to derestrict internal networks applying Payment Card Industry Data Security Standard requirements and DTMF for keypad input